Privacy Policy

Last updated: August 11, 2026

This page explains, in plain language, what information Nextramind AI Consulting collects about you, why, who we share it with, and what rights you have. We operate from Toronto, Canada, and follow PIPEDA.

What we collect

  • Contact form and booking form: your name, email, phone number (optional) and the text of your message. The booking form also records the meeting time you pick and your browser's timezone so the calendar invitation is correct.
  • Text assistant (chatbot): the messages you write and the assistant's replies are stored. If you choose to give your name and contact details, those are also saved as a consultation request. A random identifier is kept in a cookie in your browser so your conversation continues across visits.
  • Voice assistant: if you start a voice call, your speech is processed into text so the assistant can answer, and details you say out loud (such as your name, email or type of business) are recorded. This only happens with your explicit consent, after you accept the notice shown before the call begins.
  • Telegram bot: if you talk to us through Telegram, your message text and Telegram chat identifier are stored.
  • Technical information: your IP address is used temporarily to prevent bulk submissions and automated abuse.
  • We do not collect payment details, card numbers, social insurance numbers or identity documents.

Why we collect it

  • To answer your question and contact you about the request you submitted.
  • To arrange and create your free consultation meeting in the calendar.
  • To improve the quality of the assistant's answers.
  • To protect the site against spam and abuse.
  • We do not sell your information and we do not share it with third parties for advertising.

Your consent

  • By submitting a form or starting a conversation with the assistant, you consent to your information being used for the purposes above.
  • For voice recording and processing, your consent is requested explicitly and separately before the call starts.
  • You may withdraw your consent at any time. If you do, we may no longer be able to act on your request.

Services we share it with

  • To make the site and the assistants work, we use a number of external services, and some of your data is transferred to them:
  • Supabase — our database, where messages and contact details are stored.
  • Vercel — website hosting.
  • Google (Gemini) — processes the text of assistant conversations to generate replies.
  • ElevenLabs — processes speech during a voice call.
  • Resend — sends us an email notification about your request.
  • Google Calendar — creates the meeting and sends the invitation to your email.
  • Telegram — only if you choose to contact us through the Telegram bot.
  • Upstash — temporarily holds request counters used to prevent abuse.
  • Important: these services operate servers outside Canada, and your information is stored and processed in the United States. Our database (Supabase) is in Ohio and the website hosting (Vercel) is in Northern Virginia. That means your data is subject to United States law.

How long we keep it

  • Contact details and consultation requests are kept for as long as our working relationship continues, and for up to seven years afterwards to meet accounting and tax requirements.
  • Conversations that did not lead to a consultation request are deleted automatically after 90 days.
  • You can ask us to delete your information sooner at any time.

How we protect it

  • All communication with the site is encrypted (HTTPS).
  • Database access is restricted and role-based, with row-level security enabled on every table.
  • No system is perfectly secure, but we run regular security audits and fix what we find.

Your rights

  • Access: you can ask what information we hold about you.
  • Correction: you can ask us to fix information that is wrong.
  • Deletion: you can ask us to erase your information.
  • Withdraw consent: you can opt out at any time.
  • For any of these, email the address below. We respond within 30 days.

Cookies

  • We do not use advertising cookies or cross-site tracking.
  • Our cookies are functional only: one keeps your conversation with the assistant going, and one keeps you signed in if you create an account.

Changes to this policy

  • If this policy changes, the "last updated" date at the top of this page will change. We will announce significant changes on the home page.

Privacy contact

For any question or request about your personal information, email: rezakatanchi7@gmail.com

If you are not satisfied with our response, you may bring a complaint to the Office of the Privacy Commissioner of Canada (priv.gc.ca).